My family and I have been taking our cars to Harvey's for over 10 years. I previously would recommend the shop to friends in the area as well. It was a place that did quality work and I felt like I could trust their advice. Prices, although fair, were always on the higher end but the trust made it worth the extra cost. Over the years the quality of their repair and customer service has degraded. The last couple of years I found myself extremely frustrated with the business. The bulk of the frustration stems from communication. I would rarely receive updates on my car. I would find myself calling 10 minutes before their closing time to find out if my car was ready to be picked up. This is unacceptable. After this occurred several times they thought it would be acceptable to give me a loaner PT cruiser with advertisements on it. These are only a couple examples of the poor customer service. Unfortunately it appears that this shop can no longer handle the amount of business it receives. Even though I still trust their work and I like the employees, I can no longer do business at a shop with such negligent customer service anymore so me and my family have taken our auto repair elsewhere in Corona.