While the work done on my mother's care was great, I am only giving 3 stars because of the poor customer service provided by the receptionist when I called. My elderly mother lives in Corona, and I am about 3500 miles away. I have always had my mother take her car to Harvey's because the mechanical work is always top notch. This time we had mom's car towed in and I called to let Harvey's know that there were several issues, besides the car not starting, that I wanted to have looked at. The power steering is leaking and the anti theft device that has been on the car since it was purchased is malfunctioning. I really wanted these problems addressed, so I called and spoke to the receptionist, I think her name was Lynn. As soon as I told her it was for my mother's car, she became condescending, calling me, a 55 year old man, dear. I told her my concerns with the car and she said that she would "keep me in the loop". Nobody called me, and I found out from my mother that she already had her car back. I called Harvey's and spoke to the mechanic who worked on mom's car, and he told me that he was not made aware of the other issues, otherwise he certainly would have addressed them. First of all I am annoyed by the attitude that I got, but mostly I am angry that the other concerns that I had were completely ignored by this lady.